Refunds Policy

Last updated January 31, 2023

By purchasing any of our online courses, you agree to our Refunds Policy.

At Security Team Training Ltd (trading as Security Blue Team), we value the satisfaction of our students and want to ensure that our courses meet their expectations. If a student has not started their course, they may request a full refund.

However, once a student has started their course (either manually by clicking ‘Start Certification’, or by the course automatically starting 31 days after purchase), they are no longer eligible for a refund under any circumstances. This includes but is not limited to technical difficulties on the student’s side, change of mind, or dissatisfaction with the course content.

To request a refund before starting the course, please contact our support team as soon as possible, before the course starts automatically via a support ticket through SBT eLearning. Once we have investigated that the course has not been started, we will revoke the course and refunds will be processed as soon as possible to the card used for payment on record.

If a customer attempts a chargeback after they have started the course, Security Blue Team will provide evidence, including proof of this refunds policy, to resolve the claim in our favor. We may also pursue compensation for any fees involved.

We highly recommend that students carefully review course information, syllabus and demo content before making a purchase to ensure that the course meets their needs and expectations.

If any action is taken against an account as per 'Account Closure' section of our Terms of Use, no refunds will be processed under any circumstances.

Thank you for choosing Security Blue Team for your learning journey.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy you can contact us by post to: Security Team Training Ltd, 13 Longford Avenue, Bedfont, Middlesex, United Kingdom.